FAQ
Welcome to Overly! Have a question? We've got answers.
ORDERS & SHIPPING
Q: When will my order ship?
A: Orders are processed within 3-4 business days. Once shipped, you will receive a confirmation email with tracking information.
Q: How long does shipping take?
A: Standard shipping typically takes 3-7 business days. Expedited options are available at checkout.
Q: Do you offer international shipping?
A: Yes! We ship worldwide. International delivery times and fees vary by location.
RETURNS & EXCHANGES
Q: What is your return policy?
A: You have 30 days from the delivery date to return items in original condition. Sale items are final.
Q: How do i start a return or exchange?
A: Email us at Overlyauthentic@gmail.com with your order number.
Q: Do you cover return shipping?
A: Return shipping is free for exchanges. For returns, a small fee may be deducted from your refund.
PRODUCT INFO
Q: Will sold-out items restock?
A: Some items are limited edition, but popular styles do get restocked. Sign up for restock alerts on the product page.
ACCOUNT & PAYMENTS
Q: Do I need an account to order?
A: Nope! You can check out as a guest. But creating an account makes it easier to track orders and save your info
Q: What payment methods do you accept?
A: We accept Apple Pay, Visa, MasterCard, AMEX, Discover, PayPal, and Shop Pay.
CONTACT US
Still have questions?
Email us at Overlyauthentic@gmail.com or DM us on Instagram @OverlyUmbrella We are here to help!